Delivery Method: All deliveries will be made by a shipper chosen by LSC Creations. If the customer specifies a delivery company, we will attempt to use that company. If for reasons of size, weight, timing, or any other reason, the package may and/or will be shipped with a shipping company of shipper's choosing. Delivery will be by the shipper's normal delivery method. UPS for example will deliver to your door, if no one is home, and the shipper has a policy not to leave packages without a signature, you can reschedule but UPS and many other shippers will not set up an exact time to meet you at your door. Many oversize items (too large for UPS) will be sent via delivery truck that will only get the item to the "sidewalk". You will need to carry the item into your home. This is common in New York City and other areas with "High Rise" buildings. The delivery companies will only give a time period which sometime can be an entire day. You will have to make arrangements to receive the package or have someone at your home or business to receive the package. Please note that UPS and many other delivery companies charge a surcharge for Saturday deliveries and if you would like to arrange a Saturday delivery, please email for additional pricing. If a recipient is notified of a delivery date, and the recipient is not there to meet the shipper and accept the package, the recipient will be responsible for any and all "redelivery" charges that may apply.
Any questions on our delivery method please email me at: email@example.com
Cancellations: Custom orders that are cancelled are subject to cancellation charges. All costs incurred up to the point of cancellation will be charged to the customer. Cancellation charges depend on the amount of work performed for the customer's project, and may include artwork time, setup and printing charges, tooling charges, stamping charges or other charges associated with the customer's project. Below you will find certain exceptions to our cancellation policy do to the uniqueness of the products.
If ordering our Novelty State Plaques you will be charged 24 hours after you've place the order, so if you wish to cancel your order you may do so within 24 hours. Be advised these plaques are hand tooled at the time of the order and may take up to 2 weeks to get and another week to paint. If you cancel your order it will depend on how far along the manufacturer is in the tooling process to determine the cancellation fee.
If ordering ceiling panels you will be charged 24 hours after you've placed the order, so if you wish to cancel your order you may do so within 24 hours. After the 24 hour time frame and you want to cancel your order any money that has been used for your order will not be refunded. If the order has been shipped and you want to cancel, its to late. If you refuse it the order, you will be responsible for all shipping charges besides an extra 20% cancellation fee. These ceiling panels come from Australia and take about 4 weeks to make, so please be sure of what you want before you order it.
Any questions on the cancellation policies please email me at: firstname.lastname@example.org
Customer Returns: If our plaster pedestals and ceiling panels are custom ordered and painted, they are not subject to return. The only time we will accept a return is for damage incurred in shipping. If the plaster pedestal or ceiling panels is damaged during shipping, please note the damage on the delivery slip and have the driver sign to acknowledge the damage, then notify LSC Creations within 24 hours and we will arrange for return of the damage pedestal or ceiling panels and a replacement will be arranged. Damaged items must be returned in their original shipped condition, including all damaged merchandise, packing materials, and the original carton.
All shipping carriers have imposed strict guidelines regarding damage claims. They all require receiving notice within 24 hours of delivery.
Our magnets/ornaments, wall decor and state plaques can be returned. Our return policy is as follows:
Customer returns are subject to a 15% refurbishing charge. Return authorization should be obtained in advanced by contacting LSC Creations. If delivery is refused or merchandise is returned without authorization, we will accept the return. Regardless of method of return, you will be credited for the merchandise amount only, less the refurbishing charge. Freight charges will not be refunded.
If return authorization is requested due to damage, we will issue a return tag for the merchandise and you will be credited for 100% of the merchandise and freight charges upon return of the merchandise. If you wish to order replacement for the damage unit, replacement will be shipped and invoiced as a new order. The original invoice will be credited upon return of the damaged merchandise.
Transfer of Risk and Title: Upon the delivery of your purchase to the shipping company, the risk of loss and title for your purchase passes to the carrier.
Any question on our customer returns please email me at: email@example.com